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Refund and Returns Policy

Last updated January 01, 2023

Return

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags and labels attached.

Return Process

To complete your return, we require a receipt or proof of purchase.

Please email customer service at [email protected] or you may contact through careline at 07-9310104. Return to the following address:

Zafesha Network and Marketing Sdn Bhd
Attn / Remarks: Returns of purchase
No. 13 & 15, Tingkat 1, Jalan Utama 2/4, Taman Utama, 85000 Segamat, Johor, Malaysia.

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Once your return is received and inspected, we will send you an Whatsapp Chat from Customer Service to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

Item must be in good condition

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Zafesha Network and Marketing Sdn Bhd
No. 13, Tingkat 1, Jalan Utama 2/4,
Taman Utama,
85000 Segamat
Johor

Need help?

Zafesha Network and Marketing Sdn Bhd
No. 13, Tingkat 1, Jalan Utama 2/4,
Taman Utama,
85000 Segamat
Johor

Email: [email protected]
Phone: +607-931 0104
Hours: Opens Sunday – Friday at 9.00am until 6.00pm

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